MinecraftIndex Logo

Frequently Asked Questions and Help

Click to Report Issues on Discord

Servers are ranked by vote count. In order to increase your servers rank you just need to get more people to vote for your server!

if you signed up and never got an email, or did not get a password reset email, you can go through password reset to be sent another email. You can use your original password here if you want.

MinecraftIndex uses UTC time. In order to convert your local time to UTC time, just google "current time UTC".

The way we optimise MinecraftIndex to make it as fast as possible means that your Minecraft server will not instantly appear. It takes around 5-10 minutes at most for a server to appear.

Server banners should be the standard 468 width by  60 height (468 × 60).

The way we optimise MinecraftIndex to make it as fast as possible means that servers will not instantly update to Gold. It takes around 5-10 minutes at most for a server to update.

The way we optimise MinecraftIndex to make it as fast as possible means that your account will not instantly update to Gold. It takes around 5-10 minutes at most for a users to update.

The way we optimise MinecraftIndex to make it as fast as possible means that servers will not instantly update to verified. It takes around 5-10 minutes at most for a server to update.

The way we optimise MinecraftIndex to make it as fast as possible means that servers will not instantly show the edits. It takes around 5-10 minutes at most for a server to update.

The way we optimise MinecraftIndex to make it as fast as possible means that servers will not instantly show the edits. It takes around 5-10 minutes at most for a server to update.

Votes are reset to 0 on the 1st of each month at midnight. It may take 5-10 minutes to see the reset count due to optimisations on MinecraftIndex.

In order to enable voting you first need to install a votifier like NuVotifier. Once installed, paste the Votifier Public Key into the form when either creating or editing your server. In order to reward your players for voting you'll need to install a vote listener like SuperbVote.

Sponsored servers are servers which have won a slot auction on MinecraftIndex. These auctions happen every 14 days and the top 5 winning servers are promoted on the home page for the following 14 days. Sponsored servers also come at the top on user searches and tag searches, eg KitPvP, Creative etc.

You can only vote once every day. If you are still seeing this error, it may be because someone in your house has also voted recently.

If your server breaks our rules it may be deleted from MinecraftIndex. If your server is offline for over 30 days it will also be removed automatically.

You can bump your Minecraft Server once a day. Gold users can bump them twice a day for increasing player counts.

The way we optimise MinecraftIndex to make it as fast as possible means that favourites will not instantly update. It takes around 5-10 minutes at most for a favourite to be updated.

If you use bungeecord, and your connection_throttle setting is not -1, it may sometimes reject pings from server list sites (as well as the Minecraft launcher). We suggest setting this value to -1 and using some sort of DDOS protection, like TCPShield.

If you use an SRV record and a service like Cloudflare, it may be that legitimite requests to your Minecraft server are being blocked. If you ping your Minecraft server using MinecraftPinger.com and it shows offline, when its actually online, this may be the case. We would advise not using an SRV record with Cloudflare and instead use something like TCPShield.

We ping Minecraft servers every 5 minutes. Sometimes a server may be online but if it takes too long to respond we show it as offline. This value is also cached, meaning that the value you see may be an outdated value. Refreshing the page may update your cache.

As soon as you add a server to MinecraftIndex, we will begin collecting hourly stats. The longer you leave your server on the server list, the more stats we can collect and a larger history you can view from the day you added it. Gold members can view an increased history for a better understanding of their player growth.

The way we optimise MinecraftIndex to make it as fast as possible means that your Minecraft server will not instantly update stats. It takes around 5-10 minutes at most for these stats to update.

We ping Minecraft servers on Minecraft Index every hour, on the hour, which is then displayed on the server graph page. However, there are a number of reasons why an hourly ping may be missing. For example, you may be viewing a cahce of outdated pings which can be resolved by refreshing your page. Or, if your server failed to respond, we wouldnt store 0 (because it might not have been 0) so we disregard this value and skip it. Waiting till the next hour will likely resolve any missing values.

The We're hiring icon is used by Minecraft server owners to indicate if they're hiring staff. This may be for their Minecraft server, Discord server, Website or more. Get in touch with their server staff if you would like to apply!

In order to flag as hiring you must be a Gold member of MinecraftIndex. You can then flag your server as hiring from your account page. You can only flag your server as hiring once every 7 days. After 7 days, the icon will expire and you will need to flag as hiring again if you are still hiring.

The way we optimise MinecraftIndex to make it as fast as possible means that servers will not instantly update to hiring. It takes around 5-10 minutes at most for a server to update.

The Server of the Day (sotd) is calculated by generating a random server ID every 24 hours. The Server of the Month (sotm) is a currated server picked by MinecraftIndex. The Trending server is calculated based on analytics data for server pages.

Yes! We are looking to sponsor or partner with members of the community offering high quality products or services (plugin developers, designers, websites etc). For more info drop us an email @ hello@minecraftindex(DOT)net